Frequently Asked Questions
A-1 Self Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact the location nearest you and speak to one of our self storage experts.
When can I get to my belongings? We offer the longest access hours in the market. Some of our locations also offer convenient 24 hour access on select units. Please contact the location directly to verify your access hours.
Do you have a pest control maintenance schedule? Yes, we schedule monthly, professional pest control services at all of our locations for your peace of mind.
How long do I have to sign up? We offer month-to-month rentals with no long term commitment to save you money.
Do you offer a mover? Although we don't offer a mover, we do offer FREE use of our moving truck at our Downtown San Jose, CA, Pacific Beach, CA & South San Diego, CA locations to save you time and money. Please contact the location for full details. We would also be more than happy to recommend a local reliable mover.
How can I make a payment? Payments can be processed by mail, in person, over the phone, through our website, or 24 hour self-service kiosks available at select locations. You may also arrange to have payment automatically deducted from your credit card. Please ask your local location about this convenient payment option.
Which locations offer the 24 Hour Rental/Payment kiosk? Our self-service kiosks are open 24/7 for your convenience to rent a space or make a payment at the following locations: Bell Gardens, Chula Vista, Concord, Cypress, Fountain Valley, Huntington Beach, La Habra, La Mesa - Spring St., Lake Forest, North Hollywood – Vanowen St., Oakland, San Diego - Kearny Mesa, San Diego - Mira Mesa, San Diego - Morena, San Jose - Baroni Ave, San Jose - Oakland Rd, Torrance, and Vista.
What sizes do you have and how much do they cost? We have a wide variety of unit sizes to meet your needs and save you money. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Storage Unit Size Guide.
How do I calculate how much storage space to rent? Our expert staff can assist you in determining the right size unit to save you money. Just give us a brief description of what will be stored and we'll help you determine how much space is needed.
What forms of credit card payment do you accept? We accept Visa, MasterCard, Discover, and American Express. Please ask about our convenient credit card auto-pay program!
Do you sell locks, packing, and moving supplies? Yes, for your peace of mind we sell high security locks! We also offer boxes and moving supplies for your one-stop shopping convenience.
Do you have outdoor storage for boats, RVs and other vehicles? Yes, we have space for Boats, RVs, Commercial Vehicles, Trucks and Cars at our Cypress, El Cajon, Fashion Valley, Huntington Beach, La Mesa – Spring Street, Mission Valley, Oceanside and Vista locations. Please contact the location nearest you for availability and vehicle size limits.
How much notice must be given when I move out? We require a 7 day written notice to move out. Full details on the vacating policy will be provided for you at the time of move-in. Please note that we do not give partial month rent refunds.
How do auctions work? All of our self storage auctions are held online, so you don't have to go to a specific location to participate! Learn more on our Auctions page.